Hotel & Casino Code of Conduct House Rules Within and Around the Facilities

Management has the right to refuse service to any guest while on premises. The following age restrictions are strictly enforced:
  • Guests must be at least 18 years old to play Bingo, register with security, who will escort you if you need to use the cage, Kiosk/ATM or guest services.
  • If a minor (under 18 years of age) would like to eat at Rock & Brews Restaurant, they must be accompanied by an adult at all times and follow the path on the Casino floor. Minors must remain in the restaurant and cannot sit at the bar.
  • A red band will be put on guests that appear between the age of 12 to 18, under the age of 12 does not require a band, when going to Rock & Brews to eat.
  • Weapons are not permitted.
  • Failure to follow any rules contained in this document may result in guest removal, permanent banishment, and/or prosecution.
  • All parcels (bag, backpacks, purses and luggage) are subject to search.
  • The use of tobacco products is prohibited inside the facility, to include restaurants and hotel rooms.
  • No outside food or beverages may be brought into the facilities and no beverage containers holding alcohol may leave PCCH (special dietary needs/special occasion carry-ins require written authorization by PCCH Upper Management in advance).

Unacceptable Behaviors and Activities

Guests are expected to behave in a courteous and respectful manner:
  • No illegal, destructive/disorderly behavior, offensive/abusive language, gesture or activity is allowed in the facility. Any such activity may result in guest removal from the property, permanent banishment and/or prosecution.
  • The sale/resale of any Casino offers, coupons, gift cards, promotional items, etc. is strictly prohibited.
  • Over-consumption of alcohol or use of controlled/illegal substances is prohibited.
  • No person or organization shall solicit contributions, promote products/services or distribute literature on gaming facility property (inside or outside) without written authorization. No solicitation of any kind is allowed.
  • Any type of theft or criminal activity is prohibited.
  • Guests may not use, cash-in or take anything that does not belong to them. The use of any other guest’s tickets/ credits/ machine/ chips, is prohibited.
  • Loitering is prohibited.
  • Fraudulent use or creation of a player’s club card, or use of another guest’s privileges, is prohibited.
  • Players club cards and benefits, including points and offers are non-transferable. All benefits and points become null and void with a deceased or banned member’s account.
  • Points are non-cashable. They can be redeemed at the casino for the following, but not limited to: food and beverage, promotional entries, merchandise, hotel stays.
  • No one under 18 years of age is allowed in the Bingo Hall.

Electronic Devices

  • Management reserves the right to restrict the use of any personal electronic communication or recording devices while on PCCH premises. Violators may be asked to leave the premises and delete images.
  • At no time can any guest videotape, photograph, digitally record or document activity in or around restricted areas.
  • Eyewear or other wearable computerized, internet-accessible or transmitting devices (i.e. Google Glasses) are prohibited in the Casino.

Lost or Abandoned Items

  • Management is not responsible for personal property, lost, abandoned or stolen articles, medication or gaming devices, including game credits, coupons & tickets. Medications will not be returned and will be disposed.
  • Found items should be turned into Security. After sixty days, unclaimed items will be disposed of or donated.

Promotions & Events

  • Promotions/offers and special events may be altered, changed or canceled at the discretion of management without prior notice.
  • Promotional entries are not allowed to leave the building. Those entries that leave the building will be considered void.


  • Separate house rules exist for gambling and the various types of games. These rules can be found on the Casino website or posted throughout the Casino.
  • Potawatomi Carter Casino Hotel encourages guests to gamble responsibly, learn how to play games, set a spending limit, gamble for fun and entertainment.
  • This facility is under 24-hour surveillance.
  • Guests can file a complaint concerning any service or activity on property by contacting Guest Services or by completing a Guest Services Comment Card.

Gaming House Rules

  • Familiarize yourself with the general rules of the house.
  • Malfunction voids all plays and pays.
  • All taxable winnings of $1,200 or more will require one form of non-expired government-issued photo identification and verified proof of a tax identification number.
  • Management reserves the right to pay winnings in the form of a casino check.
  • Any banned, self-restricted or illegal guests are required to forfeit jackpots and prizes and will be removed from the property.
  • Players are responsible for all personal property and gaming devices (chips, tickets, money, player cards, machine credits, etc.). Management is under no obligation to research, refund or replace any lost, stolen or abandoned item (this also includes items stored in the coat room).
  • Using or cashing out another guest’s machine/credits/tickets/chips without that guest’s permission, is prohibited.
  • All play is governed by Casino house rules.
  • Casino personnel will not disclose any information about any guests to other guests.
  • A non-expired government-issue photo ID is required when manually redeeming players club points, offers and complimentary items, participating in promotions and making credit or debit card transactions at the cage.
  • Players club cards and promotions are only valid for the player assigned to them.
  • PCCH is not responsible for typographical errors.
  • PCCH complies with Title 31 requirements and Anti-Money Laundering regulations.
  • If you push the slot button, you win the jackpot.
  • Players are allowed to play more than one machine, based on the volume of business. If another guest would like to play either machine, the guest must allow one to be played.

Procedure for Guest Dispute Resolution

If, at any time, you have a complaint or dispute that has not been resolved to your satisfaction by the respective department manager, please contact the General Manager for assistance.
You may mail a written summary of your complaint or dispute to the following address:
Potawatomi Carter Casino Hotel
ATTN: General Manager
618 State Hwy 32, Wabeno, WI 54566.

If you have a dispute concerning the conduct of a game, you may appeal to our regulatory body in writing to the following address:

Forest County Potawatomi Gaming Commission
618 State Hwy 32, Wabeno, WI 54566

Bingo House Rules

  • No one under 18 years of age is allowed in the Bingo Hall.
  • Guests 21 and older can enjoy alcohol in the Bingo Hall. No carry-ins allowed.
  • Receipt must be signed and visible. If receipt is not signed and you bingo, you will not be paid, the game will continue on.
  • It is the player’s responsibility to shout bingo loud enough to stop the caller. If the caller begins any part of the next number, that will be the last ball called.
  • Once the caller closes the game, no other bingo will be honored.
  • Players are responsible for playing on the correct sheet. Refunds or exchanges will not be issued if the sheet was played incorrectly.
  • We do not make exchanges or save unused paper. Paper must be played at the session it was purchased at. Refunds will not be issued once the session begins.
  • Bingo paper, machines, and pull tabs are not to leave the Bingo Hall.
  • Multiple winners shall share the total cash value for that game.
  • Malfunction of electronic bingo devices voids all play and pays. Management is not responsible for equipment malfunctions.
  • One electronic unit per person.
  • Pick 8 numbers must be legible. Carbon copy of the Pick 8 game must be turned into the money room prior to the start of the game. Any carbon copies turned in after the start of the game will not be accepted.
  • Limit two bingos per card.
  • Bingo winners of $1,200 or more and pull tab winners of $600 or more must provide one non-expired government-issued photo identification as well as tax identification number verification.
  • For some promotions, you may have to be a Northwoods Club Member to win.
  • For Official Rules for our promotions, please see the money room to get a copy.
  • Unless otherwise stated, you must be present to win a promotion.
  • Please keep electronic devices on quiet mode while bingo is in session.
  • Management reserves the right to refuse service to any person. If it becomes necessary to ask a player to leave, a refund will not be made.
  • No solicitation of any kind is allowed in the Bingo Hall.
  • We are not responsible for misplaced admission receipts, bingo paper, or pull tabs.
  • Management reserves the right to alter or change bingo sessions, prize amounts, and starting times without notice.
  • For costume contests:
    • Contestants must keep costume on at all times.
    • Costume must pertain to the theme for that session.
    • If you are not dressed appropriately, you will be disqualified.

Blackjack Rules

  • First original pair may be split three times for four hands. Aces may only be split twice for three hands and will receive one card per Ace.
  • Players may double down on any first two cards on all Blackjack games.
  • Blackjack is the combination of an ace and any card having the value of ten, dealt as the initial two cards.
  • Double down is permitted after a split.
  • Blackjack pays three to two. Insurance is paid two to one.
  • Push when a player and the dealer have the same point total of 21 or less, resulting in a tie and cancellation of the player’s wager.
  • Dealer must hit a “soft 17”.
  • Each player is responsible for computing the point total of his/her hand.
  • It is the player’s responsibility to notify the dealer immediately if they feel a mistake has occurred. Only active players at the table may cut the cards.
  • A player may play two hands by doubling the minimum bet.
  • At management’s discretion, only one hand may be played during “peak hours.”
  • Only individuals playing blackjack may sit at the table.
  • No mid-shoe or mid-deck entry permitted on Two Deck Blackjack.
  • Any card unintentionally exposed must be buried in the discard rack. Under no circumstance will the card be backed up or moved forward, it is a dead card.

21+3 and Top 3 Rules

  • 21+3 is an optional side bet that the player may bet on before the cards are dealt.
  • Wagers are made in increments of $1 from $1 to $25.
  • Please note that the 3, 2, Ace sequence is paid as a straight.
  • Players must wager on 21+3 to be eligible to wager on Top 3.
  • Players bet on 21+3 and Top 3 cannot exceed players blackjack bet. Also, the Top 3 bet cannot exceed the amount bet on 21+3.

Three Card Poker Rules

  • Players may hold the cards with one hand only.
  • Cards must remain in clear view at all times.
  • Players must remain seated while cards are in play.
  • A player may compete solely against the dealer by placing an ‘Ante’ wager in an amount within the posted minimum and maximum wagers and then placing a ‘Play’ wager in an equal amount.
  • A player may compete solely against a posted payout ledger by placing a pair plus wager, the wager may be in any amount within the posted minimum and maximum wagers.
  • Players are allowed to play two betting positions during a round of play, provided the two betting positions are adjacent to each other.
  • To play the progressive bonus bet, a player must bet on either the pairs plus wager or the Ante.

Pit Rules for W2G

  • ID requirements follow the same guidelines as slot jackpots.
  • Any table games win that is over $600 & 300 times their wager is considered taxable.
  • Any table games win that is over $5,000 and 300 times their wager requires Federal withholdings.
  • If a table game win requires federal withholdings, and the guest is a Wisconsin resident, State withholdings are also required at the highest possible tax rate for that tax year.
  • Backup withholdings follow the same guidelines as slot jackpots.
  • The player that places the winning bet is the claimant of the jackpot.
  • If a player does not have the proper identification we follow the same procedure as the slot department.