Procedure for Guest Dispute Resolution

If you have a complaint or dispute that is unresolved by the respective department manager, please contact the Guest Services department for assistance.

  • Phone: 715-473-2021, ext. 6870
  • In Person:  Visit the Guest Services booth and request a Guest Service Report.
  • Email: Send an email to to request a Guest Service Report.

The Guest Service report may be submitted in person at the Guest Services booth or mailed to the following address:

Potawatomi Carter Casino Hotel
Attn: Guest Services Department
618 State Hwy 32
Wabeno, WI 54566

Potawatomi Carter Casino Hotel is committed to resolving complaints and disputes. 

If you are still not satisfied after working with Guest Services, you may contact the Potawatomi Gaming Commission in writing at the following address:

Forest County Potawatomi Gaming Commission
Attn: Guest Dispute Resolution
PO Box 340
Crandon, WI 54520